Maani, Karjuni Dt. (2015) COMMUNITY SATISFACTION IN PUBLIC SERVICE IMPLEMENTATION OF THE DISTRICT/CITY GOVERNMENT IN WEST SUMATRA. In: 9th International Conference on Malaysia-Indonesia Relations (PAHMI 9) Faculty Of Social Sciences Yogyakarta State University.

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Community satisfaction in the administration of public services at the local government in West Sumatra nowadays still has the disadvantage that it can not meet the quality of service expected by community. It is characterized by the existence of public complaints submitted through the mass media, such as cumbersome procedures, lack of certainty of completion period, unclear costs, lack of accountability requirements, the attitude of officers that are less responsive and accountable, resulting in less image both for local government in administering public services. Therefore, every public servant should have the mental attitude and behavior that is fair and non-discriminatory; meticulously; polite and friendly; assertive, reliable, and do not provide protracted decision; professional; do not like to complicate; obey the lawful orders of superiors and reasonable; upholds values of accountability and integrity of the institution of the organizers; do not like to divulge information or documents that must be kept confidential in accordance with laws and regulations; open and take appropriate steps to avoid conflicts of interest; do not abuse the infrastructure and public service facilities; do not give false or misleading information in response to requests for information, and proactive in meeting the public interest; do not misuse the information, positions, and / or authority possessed; accordance with decorum; and do not deviate from the procedure. Behaviors of public service providers as mentioned above has become imperative for the both central and local governments to provide public services which satisfy community. Keywords: Community satisfaction, public services, local government, responsive, accountable Sub-Theme: Public Policy and Governance

Item Type: Conference or Workshop Item (Paper)
Subjects: Ilmu Sosial > Administrasi Negara
Divisions: Fakultas Ilmu Sosial, Hukum dan Ilmu Politik (FISHIPOL) > Administrasi Publik
Depositing User: Admin Administrasi Negara FIS
Date Deposited: 06 Nov 2015 02:31
Last Modified: 06 Nov 2015 02:31

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