MULTIDIMENSIONAL RELIABILITY ESTIMATION IN INSTRUMENT OF STUDENTS’ SATISFACTION AS AN INTERNAL COSTUMER

Gaguk, Margono (2014) MULTIDIMENSIONAL RELIABILITY ESTIMATION IN INSTRUMENT OF STUDENTS’ SATISFACTION AS AN INTERNAL COSTUMER. Proceeding of International Conference On Research, Implementation And Education Of Mathematics And Sciences 2014. (Submitted)

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Abstract

The purpose of this paper is to compare multidimensional and unidimensional reliability toward students’ satisfaction as an internal costumer. Multidimensional reliability measurement is rarely used in the field of research. Multidimensional reliability is estimated by using Confirmatory Factor Analysis (CFA) on the Structural Equation Model (SEM). Measurements and calculations are described in this article using measuring instrument students’ satisfaction as an internal costumer. Survey method used in this study and sampling used simple random sampling. This instrument has been tried out to 99 students. The result of the calculation is concluded that the measuring instrument of students’ satisfaction as an internal costumer by using multidimensional reliability coefficient has higher accuracy when compared with a unidimensional reliability coefficient. Expected in advanced research used another formula multidimensional reliability, including when using SEM.

Item Type: Article
Uncontrolled Keywords: multidimensional reliability, instrument of students’ satisfaction as an internal costumer, confirmatory factor analysis
Subjects: Prosiding > ICRIEMS 2014 > MATHEMATICS & MATHEMATICS EDUCATION
Divisions: Fakultas Matematika dan Ilmu Pengetahuan Alam > Jurusan Pendidikan Matematika > Pendidikan Matematika
Depositing User: Eprints
Date Deposited: 10 Nov 2014 07:01
Last Modified: 10 Nov 2014 07:01
URI: http://eprints.uny.ac.id/id/eprint/11556

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