Lumbung Pustaka UNY: No conditions. Results ordered -Date Deposited. 2024-03-28T15:38:45ZEPrintshttp://eprints.uny.ac.id/apw_template/images/sitelogo.pnghttps://eprints.uny.ac.id/2014-11-10T07:01:09Z2014-11-10T07:01:09Zhttp://eprints.uny.ac.id/id/eprint/11556This item is in the repository with the URL: http://eprints.uny.ac.id/id/eprint/115562014-11-10T07:01:09ZMULTIDIMENSIONAL RELIABILITY ESTIMATION IN INSTRUMENT OF
STUDENTS’ SATISFACTION AS AN INTERNAL COSTUMERThe purpose of this paper is to compare multidimensional and unidimensional
reliability toward students’ satisfaction as an internal costumer. Multidimensional
reliability measurement is rarely used in the field of research. Multidimensional
reliability is estimated by using Confirmatory Factor Analysis (CFA) on the
Structural Equation Model (SEM). Measurements and calculations are described in
this article using measuring instrument students’ satisfaction as an internal costumer.
Survey method used in this study and sampling used simple random sampling. This
instrument has been tried out to 99 students. The result of the calculation is
concluded that the measuring instrument of students’ satisfaction as an internal
costumer by using multidimensional reliability coefficient has higher accuracy when
compared with a unidimensional reliability coefficient. Expected in advanced
research used another formula multidimensional reliability, including when using
SEM.Margono Gaguk2012-07-02T08:06:57Z2012-07-02T08:06:57Zhttp://eprints.uny.ac.id/id/eprint/1364This item is in the repository with the URL: http://eprints.uny.ac.id/id/eprint/13642012-07-02T08:06:57ZInternal Consistency Reliability Of Instruments Measuring Students Satisfaction As An Internal Customer (Application Of Factor Analysis)Reliability is consistency of the instrument in measurement whatever it measures. There are different methods available for estimating internal consistency reliability base on a single administration of a given assessment. Measures of internal consistency are a popular set of assessments with Cronbach’s alpha () being the most favored. Two other measures of internal consistency, such as theta (Θ) and omega (Ω). Each of three measures and its computation is described using instrument for measuring students’ satisfaction as internal customer. Students’ satisfaction is the level of a student’s felt state resulting from comparing a product’s perceived performance (outcome) in relations to the student’s expectation. The purpose of this study to answer which of the three measures a highest one? The research was survey research using simple random sampling methods. The instrument was based on the definition above and it was tried out to 103 Post Graduate students’ State University of Jakarta (Universitas Negeri Jakarta). Because alpha () is a lower bound reliability assessment so this research the following holds < Θ < Ω for this instrument. It can be concluded that the questionnaire measuring students’ satisfaction has appropriate internal consistency reliability. Further try out is still needed to standardize the instrument.
Key words: internal consistency reliability , Θ, and Ω, students’ satisfaction as an internal customer
Margono Gaguk