Lumbung Pustaka UNY: No conditions. Results ordered -Date Deposited. 2024-03-29T01:41:03ZEPrintshttp://eprints.uny.ac.id/apw_template/images/sitelogo.pnghttps://eprints.uny.ac.id/2022-10-06T07:59:01Z2022-10-06T07:59:01Zhttp://eprints.uny.ac.id/id/eprint/74577This item is in the repository with the URL: http://eprints.uny.ac.id/id/eprint/745772022-10-06T07:59:01ZPELAKSANAAN PENJAMINAN MUTU PADA DIKLAT
KEPEMIMPINAN TINGKAT III DAN IV DI BADAN PENDIDIKAN DAN
PELATIHAN DIYThis research aims to describe the implementation of quality assurance in
the Level III and IV Leadership Training or Supervisory Leadership Training and
Administrator Leadership Training reviewed by Philip B. Crosby’s quality
assurance model namely Crosby’s Fourteen Steps at the Education and Training
Institution of Special Region of Yogyakarta. The quality assurance model with the
concept adopted by Crosby, theoretically guides the quality assurance team to
ensure conformity between standards and the implementation of education and
training, as well as on of the most detailed and practical quality-related directions,
so that it can be applied as a process of activity or systematic steps.
This research is a descriptive qualitative. The subjects of this research were
the Head of the Institution, the Head of Standardization and Quality Assurance
Division, the Head of Quality Assurance and Innovation Sub-Division, the Head of
the High Leadership and Administrator Positions Sub-Division, and three executive
staff. The data analysis technique used Miles, Huberman & Saldana. Meanwhile,
the test validity of the data used the sources and techniques triangulations.
The results of this research reviewed by Crosby’s Fourteen Steps show: the
implementation of quality assurance at the Education and Training Institution of
Special Region of Yogyakarta has implemented ten of the fourteen steps of
improvement or Crosby's Fourteen Steps in accordance with existing theories or
has characteristics similar to Crosby's approach, which consists of: management
commitment, measurement, cost of quality, quality awareness, zero decefet
planning, employee education, zero defect day, goal setting, error cause removal,
and do it over again. Three other improvement steps consisting of: a quality
improvement team, corrective action, quality councils at the Education and
Training Institution of Special Region of Yogyakarta have been implemented, but
not in accordance with Crosby's theory in Crosby's Fourteen Steps. There is one
step that has not been implemented, which is related to recognitions or awards for
achievements and contributions to quality improvement.Lela Reni Nur Aini