@misc{UNY2937,
           title = {KEPUASAN PELANGGAN TERHADAP KUALITAS JASA SERVICE DI BENGKEL PROTOTIPE HONDA FAKULTAS TEKNIK UNIVERSITAS NEGERI YOGYAKARTA},
           month = {February},
          author = {- Gunadi },
            year = {2011},
             url = {http://eprints.uny.ac.id/2937/}
}