?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.relation=http%3A%2F%2Feprints.uny.ac.id%2F1535%2F&rft.title=KUALITAS+LAYANAN+PENDIDIKAN+DI+FAKULTAS+ILMU+KEOLAHRAGAAN+UNIVERSITAS+NEGERI+YOGYAKARTA&rft.creator=Nugroho%2C+Agung&rft.subject=Olahraga&rft.subject=Pendidikan+Jasmani+Kesehatan+dan+Rekreasi&rft.description=This+research+study+aims+at+demonstrating+the+quality+of+academic+service+provided+by+Faculty+of+Sport+Science%2C+Yogyakarta+State+University+as+well+as+its+classification.+This+is+a+descriptive+study+using+percentages+which+were+interpreted+qualitatively.+The+population+in+this+research+involved+the+students+of+Faculty+of+Sport+Science%2C+Yogyakarta+State+University+class+2002%2F2003+from+3+study+programs+which+were+Coaching+Education%2C+Physical+Health+and+Recreation+Education%2C+and+Sport+Science.+The+samples+involved+105+respondents+taken+by+using+the+Proportional+Random+Sampling.+The+results+of+this+study+show+that+generally+the+academic+service+in+Faculty+of+Sport+Science%2C+Yogyakarta+State+University+was+Fair+(62%25).+Thus%2C+it+should+be+improved+to+achieve+Good+level.+If+it+was+observed+through+each+factor+of+the+academic+service+quality+in+Faculty+of+Sport+Science%2C+Yogyakarta+State+University%2C+the+classifications+were%3A+1)+Tangible+factors+involving+the+formations%2C+the+classification+was+Fair+(56%25)%2C+2)+Empathy+factors+involving+ease%2C+the+classification+was+Fair+(66%25)%2C+3)+Reliability+factors%2C+the+classification+was+Fair+(63%25)%2C+4)+Responsiveness+factors%2C+the+classification+was+Fair+(68%25)%2C+and+5)+Assurance+factors%2C+the+classification+was+Fair+(64%25).+It+should+be+noticed+that+although+all+factors+of+academic+service+were+classified+as+Fair%2C+all+the+factors+should+be+improved+to+be+Good.+If+the+factors+were+classified+for+each+item%2C+there+were+some+items+classified+as+Poor+and+even+Bad+including+1)+tangibles%3A+the+fields+for+practicum+were+arid+(43%25)%3B+the+tool+reparation+was+poor+(50%25)%3B+the+locker+were+not+functioning+(40%25)%3B+the+cleanness+of+the+toilets+and+bathrooms+were+not+good+(54%25)%3B+the+hall+of+martial+art+was+not+standardized+(55%25)%3B+the+hall+of+table+tennis+was+dirty+and+musty+(51%25)%3B+the+hall+of+gymnastic+was+not+orderly+and+satisfied+(53%25)%2C+2)+Reliability%3A+the+service+of+the+staffs+to+the+students+were+not+reliable+(55%25)%2C+3)+Assurance%3A+the+security+of+stuffs+and+bags+when+the+students+were+having+practicum+was+not+good+(55%25).&rft.type=Experiment%2FResearch&rft.type=NonPeerReviewed&rft.format=text&rft.language=en&rft.identifier=http%3A%2F%2Feprints.uny.ac.id%2F1535%2F1%2Fkualitas_layanan_pendidikan_Nugroho_2004.pdf&rft.identifier=++Nugroho%2C+Agung+++KUALITAS+LAYANAN+PENDIDIKAN+DI+FAKULTAS+ILMU+KEOLAHRAGAAN+UNIVERSITAS+NEGERI+YOGYAKARTA.++%5BExperiment%2FResearch%5D++++(Submitted)++