@unpublished{UNY1479,
          author = {Putut Hargiyarto Putut Hargiyarto},
           title = {Manajemen Konflik},
            year = {2009},
           month = {October},
       booktitle = {Orientasi Pembinaan Pembimbing Kemahasiswaan (OPPEK)},
             url = {http://eprints.uny.ac.id/1479/}
}